20, May 2021

ESA Open Invitation to Tender: 1-10794
Open Date: 13/05/2021 15:32 CEST
Closing Date: 09/07/2021 13:00 CEST

The subject of this procurement is the provision of the ESA Corporate Telephony service and related Operation and Maintenance for a5 years period with a 2-year service extension (optional, at ESAs discretion).The service is taking over the current service contract and infrastructure (based on Alcatel-Lucent IP phone technology located in all ESA sites and remote antenna ground stations), that is planned for a termination on 31st of March 2022. The procurement will include: the transition and transformation of existing telephone services from the incumbent to new supplier; the end-to-end delivery of all contracted services, according to well-established IT Information Library (ITIL) based service delivery, management and support processes; the performances management and reportingof the contracted services (e.g. Key Performances Indicators, Service Level Agreement, Penalties, Billing, etc.); the engineering support services for the continuous improvement and evolution.

Estabilishment: ESRIN
ECOS Required: No
Classified: No
Price Range: > 500 KEURO
Contracts Officer: Berenice Guedel
Initiating Service: HIF-IU
IP Measure: N/A
Prog. Reference: N/A – N/A Fund
Tender Type: Open Competition
Technology Keywords: 26-OTHERS
Products Keywords: 5-Non Space Procurement/Services

If you wish to access the documents related to the Invitation to Tender, you have to log in to the ESA Portal.