22, February 2021

ESA Open Invitation to Tender AO10593
Open Date: 17/02/2021
Closing Date: 14/04/2021 13:00:00

Status: ISSUED
Reference Nr.: 21.185.01
Prog. Ref.: N/A Fund
Budget Ref.: N/A – N/A Fund
Tender Type: C
Price Range: > 500 KEURO
Products: Non Space Procurement/Services
Technology Domains: Others
Establishment: ESRIN
Directorate: Directorate of Internal Services
Department: Information Technology Department
Contract Officer: Govaert, Luc
Industrial Policy Measure: N/A – Not apply
Last Update Date: 17/02/2021
Update Reason: Tender issue

The subject of this procurement is the provision of HIF-I Communications and security infrastructure services for a 5 years period,with a 2-year service extension (optional, at ESAs discretion).The service is taking over the current SSR5 service contract, thatis planned for a termination on 31st of March 2022, and will implement additional synergies with other programme directorates for common IT communications infrastructure and services (OPS and EOP in particular).The procurement will include:the transition and transformation of existing services from the incumbent to new supplier;the end-to-end delivery of all contracted services, according to well-established IT Information Library (ITIL-) based service delivery and support processes;the performances management and reporting of the contracted services (e.g. Key Performances Indicators, Service Level Agreement, Penalties, Billing, etc.);the engineering support services for the continuous improvement and evolution.The new contract will encompass the following main services elements / components:Common Wide Area Network Services commercial and academics Internet access services; unified data, voice and video transport services across all main and minor sites; Campus LAN and WIFI access services – Wired and Wireless networking at main and minor sites for offices and datacentres;Security infrastructure services – next generation security screening firewalls, application layer gateways and remote access services for protection and integrity of Agencys data and assets; Be-spoke infrastructure dedicated managed communications infrastructure and services in support of programmatic needs (EO, OPS, etc.);Engineering and innovation support services (pilots, proof-of-concepts) – new platforms for software-defined networking and automation to reduce OPEX costs, streamline service delivery, improve security, and enhance user experience;Service management processes for all above as part of the managed services.

If you wish to access the documents related to the Invitation to Tender, you have to log in to the ESA Portal.