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BACK-OFFICE AND MESSAGING SERVICES (5+2 YEARS): NOV.2020-OCT.2025

ESA Open Invitation to Tender AO10107
Open Date: 20/12/2019
Closing Date: 28/02/2020 13:00:00

Status: ISSUED
Reference Nr.: 19.196.02
Prog. Ref.: N/A Fund
Budget Ref.: N/A - N/A Fund
Special Prov.: AT+BE+DK+FR+DE+IT+NL+ES+SE+CH+GB+IE+NO+FI+PT+GR+LU+CZ+RO+PL+EE+HU+SI+CA
Tender Type: C
Price Range: > 500 KEURO
Products: Non Space Procurement/Services
Technology Domains: Others
Establishment: ESRIN
Directorate: Directorate of Internal Services
Department: Information Technology Department
Contract Officer: Govaert, Luc
Industrial Policy Measure: N/A - Not apply
Last Update Date: 20/12/2019
Update Reason: Tender issue

The Agency has adopted a predominantly outsourcing strategy for its IT operations, ensuring a generally stable service provision and achievement of some of the traditional benefits associated with an outsourced service model such as cost control and resources. The current IT outsourcing contracts for the esait end-user services and operations are based on a framework of existing contracts managed by corresponding Service Providers, in particular: Central Service Desk Workplace Back-office services such as device management (Laptop/Desktop, Mobile Devices), Virtualised Workplace, Active Directory, Back-up, Printing, Messaging (Mail) and Collaboration. As part of the consolidation of the IT Outsourcing strategy and related service management orchestration, aimed to improve the quality and the efficiency of the services and related customer orientation in delivery of IT services to end users, ESA has decided to: - continue to procure the service provision of the Central Service Desk from and delegating to Contractors (Service Providers) and including the interface with and monitoring of esait Service Providers such as Back-office, esacloud/Infrastructure, Communication/Network, Corporate Applications and ESACERT; - insource to esait the Service management and orchestration, directly managing, through its esait Service Governance, the procurement of IT HW and SW, the coordination and supervision of the Service and Solution Providers and their respective service and/or solution provisioning, the service integration and management functions, and transfer to operation of new Services.

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